Perhaps Coinbase’s email bot spotted the word “earn” in my submission and auto-replied with a canned, irrelevant response - at least, I hope that’s what happened. However, instead of delving into this, I received a measly, two-sentence reply about Coinbase Earn, a completely different service that involves earning rewards in exchange for watching educational videos. I’m familiar with Coinbase, so I know that users can earn about 5% APY on Ether as well as a handful of other digital currencies. Sure the response was speedy, but was it the answer I was looking for? Nope!Īs mentioned, I asked Coinbase to tell me more information on how I can earn interest on crypto. Twenty-one minutes later, I received a reply from Coinbase. Keep in mind that my control question for email support is, “What is the best way to earn interest on crypto on your platform?” Coinbase requires you to choose a topic from a dropdown menu that best relates to your question, and I couldn’t find a relevant subject, so I selected a random topic - though unrelated - to proceed to an open-ended input field.Īfter apologizing for choosing an unrelated topic (I had no choice), I typed in the control question and submitted the form at 3:28 p.m.
If you have other urgent questions that need immediate attention, your next best bet is email support.Ĭoinbase does not supply an actual email address for its customers, but you can fill out a request form to receive a reply via email.
BINANCE US CUSTOMER SUPPORT CONTACT NUMBER PLUS
On the plus side, if your account is compromised, you can use the automated system to quickly freeze your account - sans the help of a live agent. To reiterate, unless you have questions about the Coinbase Card (a debit card that lets you spend and earn crypto), Coinbase isn’t going to roll out the red carpet of live support for you. For all other customers, Coinbase offers automated phone options.” The message then proceeded to list a menu of options for their automated service, including locking one’s account and filing a complaint related to an existing support case. At this time, live agent support is only available to existing US-based Coinbase Card customers. A recorded message said, “Thanks for calling Coinbase. Out of curiosity, I dialed the number at 3:40 p.m. According to Coinbase’s Contact Us page, you can only use this number to connect with an automated system that will help you freeze your account if you suspect it’s been compromised, but they “do not offer any phone support with a live agent.”
With many Coinbase users dragging it through the mud for its subpar customer service, I did a little sleuthing to determine whether Coinbase’s customer support is as bad as they say it is.Ĭoinbase’s customer support number is 1-88, but don’t think for one second that you’ll find a live agent to help you. The beginner-friendly trading platform made headlines for neglecting its customers’ sticky situations, leading to a class-action lawsuit seeking up to $5 million in damages. Coinbase customer supportĬoinbase, the most popular cryptocurrency exchange in the US, is in scalding hot water for its unsatisfactory customer service. Still, this investigation allowed me to conclude which platform offers the quickest, most competent customer support. Although I could make accounts on all three exchanges, I’m blocked from trading cryptocurrencies on their platforms, so I could only ask basic questions about my account or the exchange’s services. I would have preferred to ask more challenging questions that truly test the mettle of the five top crypto exchanges, however, platforms such as Binance US, Kraken and KuCoin do not serve New York residents. It’s worth noting that I did face some limitations. Cryptocurrency exchange (Image credit: Getty)įor phone support, I chose, “If I passed away, how can a family member gain access to my crypto funds?” For email support, I went with, “What is the best way to earn interest on crypto on your platform?” And finally, for Twitter, I asked, “If I lost or forgot my password, what steps do I need to take to recover my account?”
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